Privacy Policy | FuelRadar

Effective date: 11 October 2026. This Privacy Policy explains how WebDigital (ABN: 17 453 778 242) handles personal information for FuelRadar Australia.

1. Introduction

FuelRadar Australia is a fuel price comparison service operating across Australia. It includes the website, the iPhone and iPad app, its CarPlay and Apple Watch companions, its home-screen widgets, and the Android app. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information we collect

What we collect depends on which features you use. You can browse prices as a guest without creating an account.

Account information: your name, email address, username, sign-in identifiers from Apple, Google or email sign-in, and your account preferences.
Things you save or set up: favourite stations, price alerts, notification areas, saved routes and places (which can include addresses), fuel discounts, rewards and vouchers, and app settings.
Vehicles and logbook: vehicle details, fill-ups (station, fuel, litres, price, cost and odometer), EV charging sessions, and any fleet logbook reports you ask us to email to your own address.
Photos and receipts: images you choose to upload for a vehicle, a logbook entry, a reward or a price report.
Community contributions: fuel price reports, station updates and the username shown with them.
Searches: the stations, brands, suburbs and postcodes you search for. Voice search is turned into text on your device where your device supports it, and otherwise by Apple's speech service. We never receive or store the audio.
Location: see section 6.
Purchases: if you buy FuelRadar+, the product, transaction identifier, access status, and renewal or expiry status supplied by the app store, RevenueCat or our web payment provider. We do not receive or store your full payment card details.
Device and notification identifiers: a random installation identifier, push-notification tokens, device integrity checks used to prevent abuse, and the advertising identifier only if you allow tracking.
Usage analytics: screens viewed and actions taken in the app. Analytics is on by default and does not include your search text, coordinates or account details. You can turn it off at any time in Profile > Settings > Privacy.
Crash and diagnostic reports: crash details, performance measurements, and device and operating-system information. These are not linked to your account.
Support and feedback: messages you send through the feedback form, the Contact page or email, with any details or screenshots you include.
Website security signals: browser capabilities, automation indicators, and IP or network characteristics used to tell ordinary visitors from automated abuse.

Face ID or Touch ID, if you turn on the app lock, is checked by your device. We never receive biometric data.

3. How we use information

Provide, maintain, secure and improve the website, app, map, alerts, logbook and planning tools.
Show nearby stations, prices, price cycles, and route or trip-cost information, including on CarPlay, Apple Watch and widgets.
Apply your fuel discounts and rewards so the prices you see reflect what you would pay.
Send the notifications you have turned on, such as price alerts and fill-up prompts.
Verify paid access, provide FuelRadar+ features, restore purchases, and respond to billing support requests.
Review usernames, images and price reports for accuracy, safety and misuse (see section 5).
Measure usage, diagnose faults, prevent abuse, and improve search, navigation and data quality.
Show advertising in the free version of the service.
Communicate with you about account, support, privacy, service or policy matters.

4. Cookies, analytics, advertising and tracking

Website: we use cookies and similar technologies to operate the website, remember preferences, analyse traffic and support advertising. Google Consent Mode and Privacy & messaging apply regional privacy choices. Where a consent message applies, you can change your choice from "Privacy settings" in the website footer.
App analytics: on by default, and you can turn it off in Profile > Settings > Privacy. We do not attach your account identifier to analytics events.
Location and analytics: we remove precise latitude and longitude from analytics events and page addresses. Precise location is never given to advertising or attribution providers.
Advertising: the free version shows ads. Ads are not personalised unless you allow tracking. Ad providers may estimate your general area from your IP address.
Tracking on iOS: the app asks for Apple's tracking permission only when you choose personalised ads in Settings. It does not ask at launch, and it does not ask FuelRadar+ members. Install attribution through AppsFlyer runs only after you allow tracking.
You can control cookies in your browser settings and app permissions in your device settings.

5. Service providers and automated review

We use service providers to operate, measure, fund and secure the service. They process information under their own privacy policies and our agreements with them.

Google Firebase: sign-in, push notifications, device integrity checks and app analytics.
Apple and Google sign-in: signing in, if you choose them.
Google advertising services (AdMob): ads in the free version and advertising consent.
AppsFlyer: install attribution, only after you allow tracking.
RevenueCat: managing FuelRadar+ purchases and access.
Apple App Store and Google Play: taking payment for in-app purchases.
Stripe: taking payment for purchases made on the website, where offered.
Sentry: crash, performance and diagnostic reports, and the feedback form.
Google Gemini: automated review of proposed usernames and uploaded images.
TomTom: calculating road routes you request.
Apple Maps and other map providers: displaying maps.
Cloudflare: website security and detecting automated abuse.
Hosting, email and support providers: running the service and replying to you.

Automated review. When you choose a username or upload an image, it is checked automatically for offensive, unsafe or misleading content. Part of that check is carried out by Google Gemini, an AI service. Images can contain visible text, such as a receipt, and that text is processed as part of the check. If you think a username or image was wrongly rejected, contact us and a person will review it.

6. Location data

While you use the app or website: with your permission, we use your location to find nearby stations, centre the map and plan routes.
Routes: when you request a road route, the start and destination coordinates are sent through FuelRadar to TomTom to calculate the route, distance, duration and tolls. We do not store those route-coordinate requests in our application cache.
Fill-up prompts (optional, background location): if you turn on fill-up prompts, the app asks for "Always" location access. Your iPhone then watches for arrival at fuel stations near you, even when the app is closed, and offers to log the fill-up. Arrival is detected on your iPhone. FuelRadar only receives your general area so it can look up nearby stations. You can turn this off in the app or change location access to "While Using" in your device settings.
Notification areas and saved places: areas and places you choose for alerts or routes are stored with your account.
Widgets and Apple Watch: to stay current, widgets send your location, chosen city and favourite station to FuelRadar when they refresh.
CarPlay: uses your location to show nearby prices while connected.

You can refuse or withdraw location permission at any time in your browser or device settings. Without it, you can still search by suburb or postcode.

7. Information other people can see

Your username can appear to other users on leaderboards and beside price reports or station updates you submit. Choose a username that does not identify you if you prefer. Your email address, location, vehicles, logbook and purchases are not shown to other users.

8. Data security

We use reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No internet-based service can guarantee absolute security.

9. Data retention and account deletion

We keep personal information only for as long as reasonably needed for the purposes in this policy, unless a longer period is required or permitted by law.

You can delete your account in the app under Profile, from the account deletion page on the website, or by contacting support from the email address linked to your account.
When you delete your account, account-linked personal information is removed or de-identified where reasonably possible.
Purchase and entitlement records may be kept while access remains active and for as long as reasonably needed for support, fraud prevention, accounting, legal or consumer-protection obligations.
Some anonymised or aggregated fuel price and station reports may be retained for historical accuracy and service integrity.

10. Data breaches

If a data breach is likely to result in serious harm, we will comply with the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner where required.

11. Your rights and choices

You may request access to the personal information we hold about you, request correction of inaccurate information, or delete your account. You can also turn off analytics, change notification settings, and change location, tracking, microphone and Face ID permissions in the app or your device settings. For privacy requests, use the Contact page.

12. Overseas disclosure

Some service providers process or store information outside Australia, including in the United States. Where this occurs, we use providers and safeguards appropriate to the service and applicable privacy law.

13. Children

The service is intended for people old enough to drive, hold a learner permit, or use fuel-price information with appropriate supervision. We do not knowingly collect personal information from children under 15.

14. Changes to this policy

We may update this Privacy Policy when our practices, services, legal requirements or providers change. The updated version will be published on this page with a new effective date.

15. Contact

Questions or complaints about privacy can be sent through the Contact page. Operating company: WebDigital. ABN: 17 453 778 242. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.